HomeAbout UsServices — Business Consulting— Technology Solutions — Digital Marketing— Financial Advisory PortfolioPricing Our TeamInsights FAQContact Book Free Call →
Home/Legal/Refund Policy
100% Online Business
Legal · Customer Protection

Refund Policy
Our Commitment to You

We stand behind every service we deliver. If something doesn't meet your expectations, we make it right — transparently and fairly.

Last Updated: January 20, 2026

Contents
  1. Our Commitment
  2. Refund Eligibility
  3. Refund Process
  4. Revision Policy
  5. Quality Guarantee
  6. Exceptions
  7. Contact Us
🛡️
Client-First Policy

We've served 1,200+ online clients. Our fair refund policy reflects our confidence in every service we deliver.

Refund request? Contact us:

📧 Email Us Now

Our Commitment

At On Spot Hub LLC, customer satisfaction is our top priority. We deliver every service with the highest standard of quality and professionalism. This Refund Policy outlines clearly and fairly the circumstances under which refunds are available, the process to request them, and the protections available to all our clients.

We are a 100% online business — every engagement is documented, recorded, and transparent. This policy reflects our confidence in our work and our respect for your investment.

Refund Eligibility

Your eligibility for a refund depends on the stage at which you request it and the reason for the request:

✅
Full Refund (100%)
  • Project cancelled before work or editing begins
  • We are unable to deliver the service due to technical limitations on our part
  • Significant service failure or material error on our part
  • Duplicate payment or billing error
🔶
Partial Refund (50%)
  • Project cancelled after work has started but before the first draft or deliverable is issued
  • Mutual written agreement between both parties to discontinue the project
  • We are unable to complete the full scope due to unforeseen circumstances on our side
❌
No Refund
  • After final delivery has been made and the client has approved the work
  • If the allocated revision rounds have been exhausted unreasonably or in bad faith
  • Client-side changes to project scope after work has commenced
  • Client provides unusable, incomplete, or corrupted materials required for the project
  • Change of mind after final delivery without objective quality concerns
  • Services more than 60 days past the delivery date

Refund Process

To request a refund, follow these steps. We are committed to reviewing every request promptly and fairly:

1
Submit Your Request by Email

Email us at hello@onspothub.com with: your order or project reference number, a clear description of the reason for your refund request, and any supporting documentation (screenshots, communications, deliverables, etc.).

2
Review Period

Our team will review your request within 3–5 business days. We may contact you for additional information or to discuss resolution options, including additional revisions as an alternative to a refund.

3
Decision & Notification

You will be notified of our decision by email. If approved, the refund amount, timeline, and method will be confirmed in writing.

4
Refund Issued

Approved refunds are processed within 7–10 business days and issued to the original payment method used at the time of purchase. Processing time may vary depending on your bank or payment provider.

Revision Policy

We offer a generous number of revisions to ensure your complete satisfaction before considering any refund. Revisions must meet the following criteria:

  • Revisions must be within the original agreed project scope
  • Revision requests must be submitted within 30 days of the initial delivery date
  • Requests must be specific, reasonable, and relate to the agreed brief — not a change of creative direction
  • Revisions must be submitted via email or our project management platform in writing

If you are unhappy with a deliverable, we strongly encourage you to first exhaust the revision process. In the vast majority of cases, revisions resolve all concerns without the need for a refund.

Quality Guarantee

We stand fully behind the quality of every service we deliver. If you are dissatisfied with a final product due to our error, oversight, or failure to meet the agreed brief, we commit to:

  • Conducting a thorough internal review of the deliverable
  • Providing additional revisions at no extra charge until the agreed standard is met
  • Offering a partial or full refund where applicable under this policy if revisions cannot resolve the issue
🛡️

100% Satisfaction Commitment

Our work has been trusted by 1,200+ businesses across 40+ countries. We are so confident in our quality that we guarantee: if the final product contains a clear error or fails to meet the agreed specification — we will make it right at no additional cost to you, every time.

Exceptions

Please note that refunds are not available in the following circumstances:

  • Services purchased at a discounted or promotional rate (unless explicitly stated otherwise in the promotional terms)
  • Third-party costs incurred on behalf of the client (e.g., software licences, stock assets, paid ads spend, API fees)
  • Services rendered more than 60 days prior to the refund request
  • Requests submitted after the client has formally approved the final deliverable in writing
  • Work paused or abandoned by the client for 30+ days without communication

Contact Us

If you have any questions about this Refund Policy, wish to discuss a concern before submitting a formal request, or need to initiate a refund, please contact us directly:

📧
Email (Preferred) hello@onspothub.com

Response within 4 business hours

💬
WhatsApp +1 (212) 555-0198

Mon–Sat · 8 AM–9 PM (any timezone)

We value your business and will work diligently to resolve any concerns. Our goal is always to find a fair and satisfactory outcome for every client.