Privacy Policy

On Spot Hub LLC | 100% Online Business · Serving 40+ Countries Worldwide | legal@onspothub.com

1. Information We Collect

On Spot Hub LLC ("Company," "we," "us," or "our") collects information you provide directly to us, information we collect automatically, and information from third-party sources.

Information You Provide Directly

• Contact information (name, email address, phone number, company name)
• Billing and payment information (processed securely through Stripe)
• Communications you send to us via our contact forms, email, or other channels
• Professional information you share during the course of an engagement
• Newsletter subscription preferences

Information Collected Automatically

• Browser type, IP address, and device information
• Pages visited, time spent on site, and referring URLs
• Cookie identifiers (see Section 4)
• Aggregate usage analytics via Google Analytics 4

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information including confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to comments, questions, and requests
• Send marketing communications (with your consent, which you may withdraw at any time)
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

We do not use your personal information to make fully automated decisions that have a legal or similarly significant effect on you.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website and delivering our services (e.g., Stripe for payment processing, HubSpot for CRM, AWS for cloud hosting). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: If required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets — with appropriate confidentiality protections.
• With Your Consent: With your explicit consent for any other purpose.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you. Cookies are small data files placed on your device. We use:

• Essential Cookies: Required for the website to function. They cannot be disabled.
• Analytics Cookies: Google Analytics 4 helps us understand how visitors interact with our site. Data is anonymized and aggregated.
• Marketing Cookies: Used with your consent to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and accidental loss, destruction, or damage. Measures include:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• SOC 2 Type II certified infrastructure hosted on AWS
• Multi-factor authentication for all internal systems
• Regular penetration testing and security audits
• Strict employee data access controls on a need-to-know basis

Payment information is processed exclusively through Stripe, Inc., a PCI DSS Level 1 certified payment processor. We do not store credit card numbers on our systems.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information (subject to legal retention obligations).
• Portability: Receive your information in a structured, machine-readable format.
• Objection: Object to the processing of your personal information for direct marketing purposes.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@onspothub.com. We will respond within 30 days.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Generally, client engagement data is retained for 7 years after engagement completion to satisfy legal and tax obligations. Marketing contact data is retained until you unsubscribe or request deletion.

8. Contact (Privacy)

For privacy-related inquiries, please contact our Data Protection Officer:

On Spot Hub LLC — Data Protection Officer
100% Online Business · Serving 40+ Countries Worldwide
Email: privacy@onspothub.com
Email: legal@onspothub.com

Terms of Service

Effective November 1, 2024

1. Acceptance of Terms

By accessing or using the website at onspothub.com (the "Site") or engaging On Spot Hub LLC for services, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Services

On Spot Hub LLC provides business consulting, technology solutions, digital marketing, and financial advisory services as described on the Site and in individual engagement agreements ("Statements of Work" or "SOWs"). The specific scope, deliverables, timeline, and fees for each engagement are defined in the applicable SOW, which forms part of these Terms.

3. Payment Terms

• Fees are due as specified in the applicable SOW, typically monthly in advance for retainers and upon milestone completion for project engagements.
• Invoices are payable within 30 days of issuance unless otherwise specified.
• Late payments accrue interest at 1.5% per month (18% per annum).
• All fees are exclusive of applicable taxes. Client is responsible for all applicable sales, use, VAT, or other taxes.
• Payments processed through Stripe are subject to Stripe's Terms of Service.

4. Intellectual Property

Upon receipt of full payment, Client owns all work product specifically created for Client under an SOW ("Work Product"), except that On Spot Hub LLC retains ownership of its pre-existing intellectual property, methodologies, frameworks, tools, and know-how ("Background IP"). On Spot Hub LLC grants Client a non-exclusive, perpetual license to use Background IP embedded in the Work Product.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ON SPOT HUB LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. ON SPOT HUB LLC'S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE THREE MONTHS PRECEDING THE CLAIM.

6. Confidentiality

Each party agrees to maintain the confidentiality of the other party's Confidential Information and to use it only for the purpose of performing obligations under these Terms. "Confidential Information" includes business plans, financial data, client lists, technical information, and any other information designated as confidential. This obligation survives termination of the engagement for 5 years.

7. Termination

Either party may terminate an engagement by providing 30 days' written notice. In the event of material breach, the non-breaching party may terminate immediately upon written notice if the breach is not cured within 14 days. Upon termination, Client shall pay for all services rendered up to the termination date. Sections relating to intellectual property, confidentiality, limitation of liability, and payment shall survive termination.

8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms shall first be subject to good-faith negotiation between senior representatives of both parties. If unresolved, disputes shall be submitted to binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, conducted in Online, NY.

9. Entire Agreement

These Terms, together with any applicable SOW, constitute the entire agreement between the parties and supersede all prior negotiations, representations, warranties, and understandings. Any amendments must be in writing and signed by authorized representatives of both parties.